Tabacon hot springs12/9/2023 We hope to have the opportunity to host you again and improve your experience with us. We regret that you consider that our resort does not offer a romantic experience, we have a variety of entry times according to our packages which offer our visitors the opportunity to enjoy the magic charm of our resort during different times (day or night according to your preference). In regard to our thermal springs, we have more than 20 thermal pools of 100% natural origin located in the middle of a thermal river, the variety of our hot springs allows our visitors to enjoy a variety of pools in which to enjoy an almost private experience at the same time, We regulate the amount of income to our resort so that the occupation will not be exceeded and that all our visitors can enjoy a relaxing experience in the middle of the forest. We appreciate that you share it with us, without a doubt we will follow up the situation. We regret to read that you consider that the attention provided by our collaborators was not pleasant during your check in, without a doubt this is an unusual situation in our services and we regret to read that it was not up to the five star service we have been recognized in delivering. We are glad to read we had the opportunity of hosting you however we are sorry to read we didn't exceed your expectations regarding to our facilities and services. Hello gagnierj1, Thank you for taking the time to share your experience at Tabacon with us. Not sure about the resort, but booking the hot springs is not worth it. We ended up only spending an hour there because we were just so annoyed and disappointed. The main pool seems to be great for kids because there is a water slide, but if you're there trying to have a romantic vacation this is definitely not the place to go. We finally got to their "hottest" pool and it was more like lukewarm bathwater, total disappointment! We finally just said "lets just go see how the pool bar is", that was the only semi highlight, they made a nice mojito. We walked around to try to find other areas to enjoy the hot spring pools, but it seemed that no matter where you turned there were tons of people. Then when we got into the hot springs we realized that each area was really small and over crowed with people so there wasn't really any room to move around. First we were greeted rudely by the staff, they seemed annoyed that we were even there. I booked an all day hot springs pass, and was really excited about it.
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